Under the terms and in compliance with the provisions of Law no. 144/2015, of 08.09, M&A Digital Lda provides the necessary information so that the consumer customer can exercise their right of complaint with an official entity, third impartial manner that will help you to resolve the dispute in question.

Alternative dispute resolution is the possibility that all consumers have at their disposal to use official entities to assist them in resolving or guiding some conflict before opening litigation in the Courts. As a rule, the procedure can be described as follows:

1) The consumer customer asks an impartial third party to act as an intermediary between them and the supplier or service provider who is the target of their complaint.

2) The intermediary can suggest a solution to your complaint, impose a solution on both sides or bring the parties together to find a solution.

Alternative dispute resolution may be translated as "mediation", "conciliation" or "arbitration".
Alternative dispute resolution is, on the whole, less expensive, less formal and faster than the judicial procedure.

Thus, in case of litigation, the consumer consumer may resort to an Alternative Dispute Resolution Body.

 

M&A Digital Lda makes available the websites of some of these entities:

CNIACC - National Center for Consumer Conflict Information and Arbitration

CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo Faculdade de Direito da Universidade Nova de Lisboa
Campus de Campolide
1099-032 Lisboa
Tel.: 213 847 484
E-mail: cniacc@unl.pt
Web: http://www.arbitragemdeconsumo.org

For more information:
CIAB - Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/en/

or please go to the Consumer Portal at www.consumidor.pt

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